PRIVACY POLICY – September 8, 2023

This Privacy Policy governs the use of the services provided by Andre AI Sàrl (hereinafter also referred to as “Andre”, “ANDRE”, "we", "our" or "us"), via various electronic platforms such as the Andre website and applications like https://andre.ai (collectively referred to as "Andre Sites” or "Andre Apps") and the services offered and/or provided from Andre Sites, collectively hereinafter referred to as the "Services".

By using the Services in any manner (whether as a registered user or otherwise), you therefore agree that you have read this Privacy Policy and accept the terms stated herein. We reserve the right to modify this Privacy Policy, without notice, at any time. You understand that your continued use of the Services after this Privacy Policy has been modified constitutes your acceptance of the Privacy Policy as amended.

If this Privacy Policy is modified in any way, it will be updated on the webpage: https://andre.ai/privacy. Regularly checking and reviewing this page ensures that you are updated on the information which may be collected, used (and under what circumstances), and if it may be shared with other parties (if at all).

If we believe that the modifications are material, we will notify you of the changes by posting a notice on Andre Sites and/or Andre Apps, or email you at the email address provided to us by you, and as we may deem appropriate. What constitutes a material change will be determined by us, at our sole and absolute discretion.

We are committed to protecting your privacy, and we hope that this Privacy Policy demonstrates our commitment to fair information practices, and that this Privacy Policy gives confidence to use the Services.

What data do we collect?

We collect the following data:

• Anonymized ANDRE Apps usage data.
• Technical information about the device and browser you use.
• Personal identification information:
  • Name.
  • Surname.
  • Email address.
  • IP address.

 

How do we collect your data?

We collect data when you:

• Register online or place an order for one of our SaaS plans.
• Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
• Use or view our website, via your browser’s cookies.

 

Except for your IP address, personal information that we collect is provided directly by you through the use of forms on our Sites.

 

We may also receive your data indirectly from third parties. The data we get from these sources is provided anonymized, so that no personally identifiable information about you is shared with us for direct integration with the personal information we collect about you.

 

Data collected through these third parties is reliant on their own privacy policies, which may be accessed on their websites:

• Google Analytics (privacy policy)
• Hotjar (privacy policy)

 

How will we use your data?

We collect data for the following purposes:

 

• Process your order and manage your account.
• Email you with information and news about our products and services.
• Send you surveys and questions to get your feedback on your user experience.
• Improve our products and services.

 

We do not share or sell your data with any other third party.

 

You have the right at any time to stop us from contacting you for any purpose.

To do so, please contact us via email at privacy@andre.ai.

 

How do we store your data?

Your data is securely stored your data in a server located in Europe. The strictest security policies and technologies are used to keep your data secure.

 

Your data is kept for a period of 5 years. Anonymized data may be kept for longer with the sole objective of product and services improvements.

 

What are your data protection rights?

Every user is entitled to the following:

 

• The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.

 

• The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete information that you believe is incomplete.

 

• The right to erasure – You have the right to request that we erase your personal data. You may however not be able to access all functionalities of the services we provide.

 

If you would like to exercise any of these rights, please contact us at our email: privacy@andre.ai.

 

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.

 

For further information, visit https://allaboutcookies.org.

 

How do we use cookies?

Andre uses cookies in a range of ways to improve your experience on our website, including:

 

• Keeping you signed in
• Understanding how you access and use our website

 

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

 

• Functionality – We use these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.

 

• Marketing – We use these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address.

 

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

 

Privacy policies of other websites

https://andre.ai contain links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

 

Changes to our privacy policy

We keep our privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on September 8, 2023.

 

How to contact us

If you have any questions about this privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please email us at: privacy@andre.ai.

 

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that Andre has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.